Why do we need an Acceptable Usage Policy?

This Acceptable Use Policy (AUP) is intended to help protect our customers, and the Internet community, from the inappropriate use of the Internet. This AUP sets out the rules which apply to the use of our internet connection services including your responsibilities, and permitted and prohibited uses of those services. We remind customers that when they are connected to the internet via our service they must comply with the law.


Customers must not use our services:

1 In a manner constituting improper use of a public electronic communications network which is or would be an offence under Section 127 of the Communications Act 2003;

2 For any unauthorised access or denial of service attack which is or would be an offence under Sections 1, 2 or 3 of the Computer Misuse Act 1990.

3 To commit an offence under the Regulation of Investigatory Powers Act 2000.

4 To commit an offence under any other relevant UK legislation; A customer’s use of our service constitutes acceptance of this AUP. We reserve the right to revise and update this AUP from time to time at our discretion.

Acceptable Use Policy

This document sets out the Acceptable Use Policy between Saecom Ltd in its standard Terms and Conditions (“Saecom”) and you, the Customer.

  1. The Customer shall only use the Services in accordance with such conditions as Saecom may notify it in writing from time to time and in accordance with the relevant provisions of any legislation, authorisation or licence applicable to the Infrastructure Provider providing the relevant service or any direction, code of practice or regulation of any competent regulatory authority. Saecom may from time to time vary the technical and/or operational procedures for use of the Services.
  1. The Customer shall not make abusive, threatening or nuisance calls to our contact centre, agents or representatives or to us or use any Equipment for this purpose.
  1. The Customer must take reasonable care to protect any Equipment and SIM at all times until such time as title transfers to the Customer; any negligence may result in the original charge being levied in full.
  1. Saecom may allocate the Customer a password to enable use of the service or for access to the Equipment. The Customer must keep such passwords safe and confidential and notify Saecom immediately if any third party becomes aware of it. Saecom reserves the right to change the password without notice. The Customer must follow reasonable instructions given by Saecom from time to time regarding the use of mobile devices other equipment and services.
  1. We shall have no liability or responsibility for the contents of any communications transmitted via the Services and the Customer, will hold Saecom harmless from any and all claims related to such content.
  1. The Customer shall not use any of Saecom’s services, a mobile device or other equipment used in connection with Saecom’s services:
  • As a means of communication for a purpose which is specifically prohibited or unlawful.
  • For any communication which is or is intended to be a hoax call to emergency services or is or may be reasonably considered to be of a defamatory, indecent, malicious, immoral, fraudulent, offensive or abusive or of an obscene or menacing character.
  • To violate or infringe any rights of or to cause unwarranted inconvenience or anxiety to any third party.
  • In such a way as to constitute a violation of any laws or regulations of any other country.
  • To make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as “pyramid schemes” and “chain letters” or which may be contrary to good faith commercial practice.
  • To add, remove or modify identifying network header information in an effort to deceive or mislead. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
  • To transmit any bulk email whether opt-in, unsolicited, commercial or otherwise to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Saecom’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
  • To transmit any material (by email, uploading, posting, or otherwise) that infringes any Intellectual Property Rights of any third party, including, but not limited to, the unauthorised copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorised transmittal of copyrighted software.
  • To collect, or attempt to collect, personal information about third parties without their knowledge or consent.
  • For any activity which adversely affects the ability of other people or systems to use Saecom’s services or the Internet. This includes “denial of service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited.

It is the Customer’s responsibility to ensure that their network is configured in a secure manner.  A Customer may not, through action or inaction, allow others to use their network for illegal or inappropriate actions.  A Customer may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.  Saecom reserves the right to check that Customers using Saecom Services have not left their networks open to abuse by smtp relay checking and sending email through the Customer mail servers; or to use a personal account for high volume or commercial use.

  1. A reference to the Customer includes any person using a service in connection with or as a result of any agreement with Saecom.
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