VOIPs future development will be closely connected to how the world of work is changing. COVID-19 has made many businesses alter and adapt their working practices and procedures. But it has also vastly accelerated changes in working patterns that were already in transit.
You may have seen UK nation wide, TV adverts to influence home works to ask for VOIP from their employers – this is a major step in mass adoption and education – If one vendor can do this, others will follow!
The flexibility of VOIP supports and enables these business changes. It is scalable and adaptable, making it perfect for dynamic enterprises and the challenges of the PSTN 2025 turn off.
During the first and second lockdown, as many as 62% of the UK’s adult population were working from home. Did you know that over 1.5 million people were already working from home before the lockdowns? – so this is not new.
Today, nearly fifty of the country’s largest employers have said they have no plans to return all staff to full-time office working.
Can VOIP address the important changes in working patterns?
VOIP (voice over internet protocol) telephone services provide all the capability you would expect from a traditional ISDN or SIP office “box on the wall” system , and so much more with a cost effective distribution of resources, assets and management.
The challenge many businesses and organisations face is integrating a remote working model into their existing set-up. Giving remote workers a certain degree of autonomy and empowerment, but also maintain their critical supporting infrastructure, call flows and management reporting.
Just relying on employees to manage with their own mobile devices is too informal, and might not provide sufficient security / may breach data privacy and is very hard to administer.
Providing VOIP, on the other hand, has flexibility built-in to how it works, making it the perfect solution for working. Desk phone, Softphone and Mobile Application all ensuring that they are connected to the main office system and within protocols.
Because all the essentials for running a VOIP service come via the cloud, location is no longer an issue. You just need an internet connection and you are online.
In a traditional office set-up, hardware and software had to be located on-site, but VOIP is based on software as a service, or SaaS. It means no more complex on-site installations – just connect to home switch or direct to router!
This makes VOIP an extremely flexible option, and a scalable one too. In a time for so many businesses, VOIP is easily scaled up, or down, according to need.
With workforces no longer tied to a single office location, their communication-needs must be both agile and reliable.
With VOIP, employees can work from their own mobile devices, or use their computers. Therefore, they can be contactable and fully networked whether working from home, from some other location or when they are on the go.
With video conferencing options, VOIP ensures that teams can work together virtually. This virtual teamworking is becoming increasingly important as remote working becomes the norm. Why have MS Teams, Zoom, Google Meet etc., when you can have all this under one platform in your VOIP solution.
Not only is virtual teamwork essential for communications but also for maintaining a positive workplace culture and for individual wellbeing. By integrating this teamworking aspect into their communications systems, employers can put the right foundations in place to ensure their workforces are happy, engaged, and productive.
We are now hopefully coming out of this pandemic. It is difficult to predict the long-term impact and outcome for working practices, but the indications are that the world of work is set for long-term changes on the back of COVID-19. Remote working, and working from home are probably here to stay.
Ensure your business is fit for these future working trends – offering easy, adaptable installation, reduced infrastructure costs, and even better, free calls!