Saecom’s Terms and Conditions

At Saecom, we like to keep things simple and we try our best not to bombard our customers with Telecommunications jargon or complicated language.

These terms and conditions outline the service rules and agreements between Saecom, as the service provider and the customer. This agreement shall come into force and effect from the date of acceptance by Saecom and shall continue until terminated by either party. Please see 4. Termination/Suspension of a Service for further information.

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using our particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation with our services will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use our services.

1. Service and Equipment

1.1 In this agreement ‘service’ means the service or services indicated in the service agreement that the customer agrees to.

1.2. The customer shall: be responsible for the safe keeping and proper use of the services and any related equipment after installation.

1.2.1. not cause any attachments other than those approved for connection under the Communications Act 2003 to be connected to any equipment.

1.2.2 not contravene the Communications Act 2003 or any other relevant regulations or licences.

1.2.3 not allow any unauthorised access to the equipment or use of the services.

1.2.4. not tamper, alter or cause intentional damage to leased equipment or the infrastructure the service operates on 1.3 The customer agrees that its equipment shall at all times conform to the standard or standards (if any) for the time being designated under the Communications Act 2003 and Saecom shall not be under any obligation to connect or keep connected any customer equipment if it does not comply or if in the reasonable opinion of Saecom, it is likely to cause death, personal injury, damage or to impair the quality of any services Saecom provides.

1.4. If equipment has been leased from Saecom, Saecom will remain owner of this equipment. The customer is responsible for replacing like to like equipment if damaged or stolen.

14.1 Any equipment that is leased from Saecom as mentioned on the rental agreement remains the property of Saecom and must be made available for collection on the expiry or termination of this agreement.

1.4.2. The customer will not make any arrangement to receive similar telecommunications services without the permission of Saecom in writing and the prior payment in full for the equipment.

1.4.3. Saecom owns any equipment that has been purchased as part of the service level agreement until full payment has been received. Once payment has been received, equipment is the responsibility of the customer 1.5. Saecom shall not be liable for any loss of business relating to the loss or failure of a Saecom provided service.

1.6. The customer understands that, in relation to any broadband speeds, any speeds quoted by Saecom are approximate only and is dependent on reasons outside the control of Saecom including but not limited to the customer’s geographical proximity to the local exchange and the quality of the infrastructure serving the customer’s premises.

1.7. If the customer requests Saecom to cease any broadband service, Saecom has the right to and will charge the customer a disconnection fee of £35 +VAT for each service.

1.8. The customer has the right to take unresolved complaints to an approved alternative dispute resolution agency eight weeks after the complaint was made. CISAS is an independent approved alternative dispute resolution agency which provides this service free of charge. To contact CISAS call: 020 7520 3827 or email:

2. Payment and Pricing

2.1. Cost of service is agreed between Saecom and the customer and is stated on the customer’s service level agreement.

2.2. The customer will be invoiced monthly by Saecom for all relevant charges including Value Added Tax (VAT).

2.3. Unless otherwise agreed, payment is due no more than 14 days from the invoice date.

2.4. If payment in full is not received by Saecom upon the due date, Saecom is entitled to charge a late payment fee of 2% per month on any unpaid overdue balance.

2.5. Prices may be increased or decreased when necessary and implemented after 14 days’ written notice is issued to the customer and on the date specified in the correspondence.

2.6. The customer agrees to pay Saecom the full invoice amount.

2.7. If any payment is cancelled or returned unpaid by the customer’s bank or if the customer fails to discharge any invoice within 14 days of its date, then Saecom shall charge the customer an administration fee up to £25 +vat which the customer agrees to pay with the balance of the invoice.

2.8. For the avoidance of doubt, the time of payment is of the essence of this agreement and a failure to pay on time or the cancellation of a Direct Debit shall be a material breach of contract allowing Saecom to terminate this service immediately.

2.9. Invoices paid by credit card incur an additional £5 +vat or 3% charge of the transaction whichever is the greater.

2.10. All charges payable shall be calculated by reference to data recorded or logged by Saecom and not by data recorded or logged by the customer.

2.11. If your agreement includes additional equipment, Saecom is entitled to charge an installation/monthly rental fee for such equipment.

2.12. Any disputes in regards to invoices or usage can be discussed with Saecom by emailing and will be investigated with 48 hours.

2.13. The customer shall remain liable to pay all amounts not in dispute in accordance with the terms of this agreement.

2.14. In regards to the amount in dispute, if a total still exists after the dispute, payment is to be made to Saecom within 7 days.

2.15. The customer is responsible for all charges whether the customer or somebody else used the service with or without the customer’s knowledge. This includes third parties who gain unauthorised access to the service.

3. Liability

3.1 Nothing in this agreement shall exclude or restrict the liability of either party for death or personal injury resulting from its negligence.

3.2. Saecom shall be liable for the damage to the property of the customer if caused by any negligent act or omission of Saecom employees.

3.2.1. Saecom shall be limited to £20,000 for any one incident of damage due to neglect or £50,000 for any series of incidents arising from a common cause.

3.3. Saecom shall not be liable to the customer for any loss of revenue, business, anticipated savings, profit or of any indirect or consequential loss.

3.4. In the event of any failure in service, Saecom shall not be liable to the customer for any charges incurred by the customer should the customer divert its traffic to another carrier.

3.5. Saecom shall not be liable in any circumstances for making good customer premises in the event of the removal of any equipment. 

4. Termination/Suspension of a Service

4.1. Either party can terminate a service agreement after 30 days’ written notice has been issued.

4.1.1. Where a broadband service is provided, the customer must check their service level agreement for their end period.

4.1.2. The broadband can be cancelled before the service level agreement end date but payment for the remaining term and cancellation fee as mentioned in 1.7. must be paid immediately.

4.2. A service can also be terminated if an administrator takes possession or a receiver is appointed over any of the property or assets of the other party, the other party makes any voluntary arrangement with its creditors or becomes subject to an administration order or the other party becomes bankrupt or goes into liquidation.

4.3. Saecom has the right to terminate or suspend a service agreement until further notice without liability to the customer if:

(I) The customer fails to make payment when it becomes due

(ii) Saecom’s license expires or it is revoked

(iii) The customer is in breach of any term of this agreement

(iv) The customer prevents or delays prearranged maintenance from being carried out or

(v) The customer is suspected in Saecom’s reasonable opinion of involvement with fraud or attempted fraud in connection with the use of the service.

4.4. In the event of termination by either party for any reason: Saecom shall be entitled to recover from the customer the equipment or cost thereof as appropriate including the cost of installing or removing the equipment.

5. Access

5.1. The customer must allow access to Saecom or a third party working in partnership with Saecom to the premises to carry out any necessary work relating to the services Saecom provide. This includes installations, removals, repairs and maintenance.

5.2. Unless otherwise agreed, the customer shall, at its own expense. carry out site preparations as Saecom may reasonably require.

5.2.1. Where a site survey is carried out, the costs thereof and any required work identified in the site survey, shall be the responsibility of the customer.

5.3. The customer must report any faults to Saecom

5.4. Saecom will always attempt to carry out repairs during working hours but access may be needed outside of these hours and the customer must allow this access. Fail to do so may incur additional charges to the customer.

5.5. Any faults can be reported to Saecom which will be investigated and diagnosed within 24 hours.

5.6. Where faults are due to damage or issues with the customer’s equipment and an engineer is called out to investigate, there may be an additional charge to the customer. Saecom will invoice the customer the engineer charge plus an admin fee of £25 +VAT.

5.7 The customer shall pay any cancellation charges, abortive visit charges, engineering visit or site survey charges or maintenance service charges imposed on Saecom by BT relating to the service as a result of customer requests/instruction.

6. General

Saecom can change these terms and conditions at any time by issuing written confirmation to customers 14 days before being implemented. This will be displayed on the invoice, email or on Saecom’s website.

Website Terms and Conditions


This site and its original content, features and functionality are owned by Saecom Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time.

The below outlines your use of this website. If you disagree with any of the below information, please do not use our website.

This website uses cookies. By using this website, you consent to Saecom’s use of cookies in accordance with its Privacy Policy.

License to Use This Website

You may view and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • Republish material from this website
  • Benefit from selling or renting content from this website
  • Reproduce or copy content from this website for commercial purposes
  • Edit or otherwise modify any material on this website

Acceptable Use

  • You must not use this website in any way that causes or may cause damage to the website or prevent access or viewing of the site.
  • You must not do anything to this website that is unlawful, illegal, fraudulent or harmful.
  • You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material linked to any malicious computer software.


Saecom will not be liable to you whether under the law of contact, the law of torts or otherwise in relation to the contents of or use of this website:

  • For any indirect, special or consequential loss.
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill or loss or corruption of information or data.

Breaches of These Terms and Conditions

If you breach these terms and conditions, Saecom may suspend or block your access to the website and/or proceed with court proceedings against you, if necessary.


Saecom may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website. Please check this page regularly to ensure you are familiar with the current version.

Any questions about our telecommunication services? Get in touch with us today and our expert team will be happy to discuss your requirements.

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